ESR Patient Advisory Group (ESR-PAG) Session

PA 18 - Emotional intelligence and empathy (part 1): theory

March 7, 09:30 - 11:00 CET

20 min
Evidence of impact of emotional intelligence and empathy on patients and professionals
  1. To explore the evidence on the patient-centred benefits linked to emotional intelligence (EI) and empathy.
  2. To consider how EI and empathy improve satisfaction, trust, and cooperation.
  3. To describe how EI and empathy support clinician well-being, resilience, reduce burnout, and enhance communication, teamwork and professional satisfaction.
15 min
Its value from a patient's perspective
  1. To understand how emotional intelligence applied by medical professionals improves communication for various groups of patients.
  2. To explore real patients' life examples to facilitate shared decision making.
  3. To learn about the ESR Patient Advisory Group (PAG) and ESR-endorsed initiatives to support the implementation of emotional intelligence in communication.
15 min
Its value from a professional's perspective
  1. To understand how radiology professionals perceive value EI and empathy in their practice.
  2. To reflect on professional experiences where empathy shaped clinical decision-making and patient rapport.
  3. To recognise common challenges and benefits associated with empathic care.
15 min
Enhancing our emotional intelligence and empathy
  1. To explore the evidence on developing EI and empathy in education and training programmes.
  2. To identify strategies and tools for developing EI and empathy in the curriculum and among radiology professionals.
  3. To explore approaches to enhance self-awareness, emotional regulation, and empathic communication.
20 min
Panel discussion: Valuing EI and empathy: let's make a difference together!