FAQs – Frequently Asked Questions
ESR Premium Education Package
What is the ESR Premium Education Package?
What is the duration of the subscription?
Access to the included services granted between December 1, 2021-December 31, 2022.
Where can I purchase the ESR Premium Education Package?
The ESR Premium Education Package can be purchased via the ESR MyUserArea.
How can I access ESR Connect?
To access content on ESR Connect, you have to login with an existing ESR MyUserArea account. If you do not have one yet, please create a new one here.
How can I get access to live & on-demand courses/packages?
Almost all live courses and on-demand contents are exclusive to ESR Premium Package holders. Some contents can be accessed by ESR members only, while other contents are free for all. Information on how to access a specific content can be found on the live/on-demand course page.
How long are contents available on-demand?
Contents included in the ESR Premium Education Package can be accessed until the end of the calender year. For all other contents please check the information on the course page before registering.
You can check the on-demand availability of each content you purchased/subscribed in your ESR Connect Account under ‘My Courses’.
Payment & Invoices
Which payment methods are accepted?
ESR Connect only accepts credit card payments (Visa/MasterCard). Payments will be executed via SIX Payment Services and require a 3D secure code.
The ESR Premium Education Package can be purchased either with credit card (Visa/MasterCard) or bank transfer. Purchase of an ESR Premium Education Package is handled via the ESR MyUserArea.
Where can I find my invoices?
Invoices for contents purchased directly on ESR Connect can be found in your personal account under the section ‘My Orders’.
Invoices for the ESR Premium Education Package can be found in the ESR MyUserArea.
Where can I change my billing address?
Please send your request to [email protected].
Attendance and CME Certificates
Where can I find my certificates?
All certificates can be found in your personal account under ‘My Certificates’. Certificates prior to ECR 2020 can only be accessed via the ESR MyUserArea.
Why can’t I find my certificate?
Please note that certificates on ESR Connect are only stored for a limited amount of time, if you should find a certificate to be missing or not available any more, please contact us at [email protected].
Membership & Pricing
Do I receive benefits as an ESR Member?
Yes, some contents are only accessible to ESR Members and reduced fees are granted for some contents not included in the ESR Premium Education Package. For details please see the page of the respective content.
The ESR Premium Education Package can be purchased by member and non-members at the same price.
Where can I become an ESR Member?
Pleas see our membership page on how to become an ESR Member.
What are the benefits of becoming a member?
There are several reasons why an ESR membership would benefit you; please see this page to find out more.
Who do I contact if I am experience technical problems?
Please contact us at [email protected] if you should come across any technical problems.
As a first step we always recommend to refresh the page, clear cookies and browser cache and to log in&out of ESR Connect.
The video player is not working. What can I do?
The video player is tested on all common browsers such as Google Chrome, Apple Safari and Mozilla Firefox. Please contact [email protected] if you experience any problems.
Is ESR Connect also available on smart devices?
Yes, ESR Connect is fully responsive.
Where can I find my CME certificate?
Login on ESR Connect, click on your user name in the upper right corner and proceed to “My Certificates“. Please note, that it will take up to two weeks for certificates to be available for download.
Please see our CME page for more details.