ESR Patient Advisory Group (ESR-PAG) Session - Jointly organised with the Young ESR Committee

PA 4 - Generational differences in communicating/receiving news about errors

Lectures

1
Chairpersons' introduction

Chairpersons' introduction

05:00Ioana Andreea Gheonea, Craiova / RO, Steve Ebdon-Jackson, Reading / UK

2
Tailoring communication: why radiologists must adapt their approach for different age groups

Tailoring communication: why radiologists must adapt their approach for different age groups

15:00Ioana Andreea Gheonea, Craiova / RO

3
Considerations when providing information to different generational groups on their imaging procedures

Considerations when providing information to different generational groups on their imaging procedures

15:00Caroline Justich, Vienna / AT

4
Patient trust in young radiologists: examining perceptions of credibility

Patient trust in young radiologists: examining perceptions of credibility

15:00Mihai-Alexandru Ene, Craiova / RO

5
Considerations when providing information to different generational groups on errors and uncertainties

Considerations when providing information to different generational groups on errors and uncertainties

15:00Steve Ebdon-Jackson, Reading / UK

6
Panel discussion: How can we adjust our approaches so that age is not a barrier to good communication?

Panel discussion: How can we adjust our approaches so that age is not a barrier to good communication?

25:00Panel discussion: How can we adjust our approaches so that age is not a barrier to good communication?

5 min
Chairpersons' introduction
Steve Ebdon-Jackson, Reading / United Kingdom
Ioana Andreea Gheonea, Craiova / Romania
15 min
Tailoring communication: why radiologists must adapt their approach for different age groups
Ioana Andreea Gheonea, Craiova / Romania
  1. To understand how personal background (such as education, age, sex, and personal situation) influences how people respond to the same information.
  2. To understand generational differences in expectations and communication.
  3. To learn how to experiment with and implement personalised communication styles.
15 min
Considerations when providing information to different generational groups on their imaging procedures
Caroline Justich, Vienna / Austria
  1. To learn how the perception of healthcare varies among different generations.
  2. To appreciate the diverse ways to meet communication needs and how to support them effectively.
  3. To understand the significant role AI will play in the future of healthcare.
15 min
Patient trust in young radiologists: examining perceptions of credibility
Mihai-Alexandru Ene, Craiova / Romania
  1. To understand how perceptions of age and experience influence patient trust towards radiologists.
  2. To appreciate young radiologists' communication challenges when discussing diagnostic uncertainties or errors with patients.
  3. To learn effective strategies that young radiologists can adopt to strengthen credibility and improve patient trust across generational groups.
15 min
Considerations when providing information to different generational groups on errors and uncertainties
Steve Ebdon-Jackson, Reading / United Kingdom
  1. To consider generational differences and their impact on receiving information.
  2. To recognise that patients may not fully appreciate the uncertainties associated with radiology.
  3. To explore approaches to discussing errors and uncertainties with patients.
25 min
Panel discussion: How can we adjust our approaches so that age is not a barrier to good communication?

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