Hands-on Workshop: Patient Communication

HW PC 14 - Managing errors: communicating mistakes to colleagues and patients

March 6, 12:00 - 13:30 CET

We want to thank our workshop sponsors. For more information click here.

Please note that we will be using equipment from specific vendors during the workshop sessions; however, a variety of alternative options from other vendors are also available.

This session is exclusively offered to onsite attendees and will not be broadcast live or available on demand.
15 min
Introduction and warm-up
Caterina Giannitto, Milan / Italy
Elaine C Curtis Meyer, Boston, MA / United States
10 min
Brainstorming session
Elaine C Curtis Meyer, Boston, MA / United States
10 min
Mini lecture
Giulia Lamiani, Milan / Italy
  1. To learn the difference between adverse events and medical errors.
  2. To learn some protocols on how to communicate medical errors to patients and families.
  3. To appreciate the role of transparency, respect, accountability and kindness in communicating medical errors.
  4. To appreciate the role of self-compassion, repairment and forgiveness in case of medical error.
45 min
Simulation and debrief
Lisa Vampa, Milan / Italy
Nicolò Turri, Jerago con Orago / Italy
Sebastiano Pindilli, Milan / Italy
10 min
Lessons learned
Lisa Vampa, Milan / Italy
Elaine C Curtis Meyer, Boston, MA / United States
Giulia Lamiani, Milan / Italy