Hands-on Workshop: Patient Communication

HW PC 14 - Managing errors: communicating mistakes to colleagues and patients

March 6, 12:00 - 13:30 CET

15 min
Introduction and warm-up
10 min
Brainstorming session
10 min
Mini lecture
  1. To learn the difference between adverse events and medical errors.
  2. To learn some protocols on how to communicate medical errors to patients and families.
  3. To appreciate the role of transparency, respect, accountability and kindness in communicating medical errors.
  4. To appreciate the role of self-compassion, repairment and forgiveness in case of medical error.
45 min
Simulation and debrief
10 min
Lessons learned