ESR Patient Advisory Group (ESR-PAG) Session - Jointly organised with the EuroSafe Imaging

PA 16 - Communication champions: a proposal to support improved patient communications

February 28, 16:00 - 17:30 CET

5 min
Chairperson's introduction: importance of communication
Marie-Pierre Revel, Paris / France
25 min
The importance of communication and a practical proposal
Steve Ebdon-Jackson, Reading / United Kingdom
  1. To learn the value of verbal and non-verbal communication.
  2. To appreciate patient needs in communication with clinicians.
  3. To understand that practical approaches are necessary and can facilitate communication and change.
15 min
Educational needs and challenges
Charlotte A. Beardmore, London / United Kingdom
  1. To learn about the work the ESR Patient Advisory Group is supporting in relation to radiologist and radiographer communication with patients.
  2. To consider the benefits of communications champions.
  3. To understand what educational/learning opportunities exist to improve communications with patients.
15 min
Case study I: communication with referrers to facilitate appropriate imaging
Boris Brkljačić, Zagreb / Croatia
  1. To learn that the results of the EU-JUST-CT project provide up-to-date information about appropriate CT imaging.
  2. To understand that auditing of the appropriateness of CT referrals is possible with the EU-JUST-CT methodology.
  3. To appreciate that proactive communication between radiology departments and referrers will improve the appropriateness of imaging.
15 min
Case study II: communication with patients to facilitate appropriate shielding
Erik Briers, Hasselt / Belgium
  1. To learn that it is not enough to have evidence-based guidelines on shielding, they need to be brought into practice.
  2. To appreciate that patients have been living with a previous system of shielding, and it was explained that this system was also based on facts.
  3. To understand that changing the mindsets of patients and professionals will take time, but that the communicated message should be homogenous everywhere, with an eye on some individual sensitivities.
15 min
Panel discussion