Patients in Focus

IF 8 - Listen to your patients: listening to the patient to improve the quality of service to your patients

Lectures

1
Introduction by the moderator

Introduction by the moderator

02:00Jonathan McNulty, Dublin / IE, Lorenzo E. Derchi, Genoa / IT

2
A case study in Mercy University Hospital, Cork, Ireland

A case study in Mercy University Hospital, Cork, Ireland

10:00Adrian Brady, Cork / IE

3
The case ZOL, Genk Belgium and the patient’s view on patient satisfaction

The case ZOL, Genk Belgium and the patient’s view on patient satisfaction

20:00Erik Briers, Hasselt / BE

4
A radiographers view on "listening to patients" to improve the "service" to patients

A radiographers view on "listening to patients" to improve the "service" to patients

10:00Emma Hyde, Derby / UK

5
Panel discussion: How can we organise a patient satisfaction survey in a radiology department?

Panel discussion: How can we organise a patient satisfaction survey in a radiology department?

13:00Jonathan McNulty, Dublin / IE, Lorenzo E. Derchi, Genoa / IT, Adrian Brady, Cork / IE, Erik Briers, Hasselt / BE, Dominique-Gérard Carrié, Toulouse / FR