06:08Laura Oleaga Zufiria, Barcelona / ES
20:16Antanas Montvila, Kaunas / LT
1. To show the phases of the ETAP 2.0 certification process.
2. To learn how to prepare for the audit process.
3. To learn how the outcome of the certification is determined.
18:30Jeannette Kraft, Leeds / UK
1. To know the different reasons for obtaining the certification.
2. To check the quality of the training programme.
3. To learn how to improve the training programme.