Patients in Focus
Listen to your patients: listening to the patient to improve the quality of service to your patients
Lectures
1
Introduction by the moderator - Jonathan McNulty, Dublin / IE, Lorenzo E. Derchi, Genoa / IT
02:00
2
A case study in Mercy University Hospital, Cork, Ireland - Adrian Brady, Cork / IE
10:00
3
The case ZOL, Genk Belgium and the patient’s view on patient satisfaction - Erik Briers, Hasselt / BE
20:00
4
A radiographers view on "listening to patients" to improve the "service" to patients - Emma Hyde, Derby / UK
10:00
5
Panel discussion: How can we organise a patient satisfaction survey in a radiology department? - Jonathan McNulty, Dublin / IE, Lorenzo E. Derchi, Genoa / IT, Adrian Brady, Cork / IE, Erik Briers, Hasselt / BE, Dominique-Gérard Carrié, Toulouse / FR
13:00
