Patients in Focus

Listen to your patients: listening to the patient to improve the quality of service to your patients

Lectures

1
Introduction by the moderator - Jonathan McNulty, Dublin / IE, Lorenzo E. Derchi, Genoa / IT

Introduction by the moderator - Jonathan McNulty, Dublin / IE, Lorenzo E. Derchi, Genoa / IT

02:00

2
A case study in Mercy University Hospital, Cork, Ireland - Adrian Brady, Cork / IE

A case study in Mercy University Hospital, Cork, Ireland - Adrian Brady, Cork / IE

10:00

3
The case ZOL, Genk Belgium and the patient’s view on patient satisfaction - Erik Briers, Hasselt / BE

The case ZOL, Genk Belgium and the patient’s view on patient satisfaction - Erik Briers, Hasselt / BE

20:00

4
A radiographers view on

A radiographers view on "listening to patients" to improve the "service" to patients - Emma Hyde, Derby / UK

10:00

5
Panel discussion: How can we organise a patient satisfaction survey in a radiology department? - Jonathan McNulty, Dublin / IE, Lorenzo E. Derchi, Genoa / IT, Adrian Brady, Cork / IE, Erik Briers, Hasselt / BE, Dominique-Gérard Carrié, Toulouse / FR

Panel discussion: How can we organise a patient satisfaction survey in a radiology department? - Jonathan McNulty, Dublin / IE, Lorenzo E. Derchi, Genoa / IT, Adrian Brady, Cork / IE, Erik Briers, Hasselt / BE, Dominique-Gérard Carrié, Toulouse / FR

13:00