What do the "customers" referring physicians or patients want and how to provide it?
Caroline Justich, Vienna / Austria
Learning Objectives
1. To learn about the patients’ questions, behaviour, and needs when they come into a radiology department.
2. To understand what is necessary to support patients and doctors, what information is expected, that patients are no longer silent consumers and are now active decision makers, and to understand the needs of the referring doctors.
3. To appreciate that patients want to be supported but also want to cooperate with their doctors to identify symptoms and needs as fast as possible, and to receive the right diagnose and medication as soon as possible.
4. To become familiar with digital solutions and tools to help patients and colleagues with the right information and data.