Hospital patients' attitudes towards AI worldwide: Results from the COMFORT study in 74 hospitals and 43 countries
Author Block: F. Busch1, L. Hoffmann2, L. Xu2, L. Zhang3, L. Saba4, M. R. Makowski1, H. Aerts5, L. C. Adams1, K. Bressem1; 1Munich/DE, 2Berlin/DE, 3Nanjing/CN, 4Cagliari/IT, 5Boston, MA/US
Purpose: Too often, we see healthcare technology implementations that focus only on the clinician's point of view and undervalue the patient's perspective. Given the exponential rise in artificial intelligence (AI) applications in healthcare, this international, multicentre, cross-sectional study aimed to assess hospital patients' attitudes towards AI in healthcare worldwide.
Methods or Background: The present COMFORT study, involving 74 network hospitals in 43 countries, employed a quantitative 26-item instrument available in 26 languages on-site between February and November 2023.
Results or Findings: 13806 patients from Europe (41.7%, n=5764/13806), Asia (25.2%, n=3473/13806), North America (16.5%, n=2284/13806), South America (9.7%, n=1336/13806), Africa (5.3%, n=728/13806) and Oceania (1.6%, n=221/13806) were included. Overall, 57.6% of respondents were positive about the use of AI in healthcare. Significant differences in attitudes were observed based on demographic characteristics, health status and technological literacy. Female participants and those in poorer health had less positive attitudes towards the use of AI in medicine. Conversely, higher levels of AI knowledge and frequent use of technological devices were associated with more positive attitudes. Notably, less than half of the participants expressed positive attitudes to all items related to trust in AI, with the lowest level of trust being in the accuracy of AI in providing information about treatment response. Patients showed a strong preference for explainable AI and clinician-led decision-making, even if this meant a slight compromise in accuracy.
Conclusion: This large-scale, multinational study provides a comprehensive perspective on patient attitudes towards AI in healthcare across six continents. The findings suggest the need for tailored AI implementation strategies that account for patient demographics, health status, and preferences for explainable AI and physician oversight. All study data has been made publicly available to encourage replication and further research.
Limitations: Non-probability sampling
Funding for this study: This research is funded by the European Union (101079894).
Has your study been approved by an ethics committee? Yes
Ethics committee - additional information: Ethical approval was obtained from Charité – Universitätsmedizin Berlin (EA4/213/22), which served as the lead institution.