FAQs – Frequently Asked Questions

The Premium Education Package includes access to ESR educational services like Education on Demand Premium, Eurorad and ESR Connect.

This all-access package, worth more than €4,000, is available for a flat rate of only €350 (excl. country-specific VAT) per year!

See here for more information.

Access to the included services granted between December 1, 2021-December 31, 2022.

The ESR Premium Education Package can be purchased via the ESR MyUserArea.

To access content on ESR Connect, you have to login with an existing ESR MyUserArea account. If you do not have one yet, please create a new one here.

Almost all live courses and on-demand contents are exclusive to ESR Premium Package holders. Some contents can be accessed by ESR members only, while other contents are free for all. Information on how to access a specific content can be found on the live/on-demand course page.

Contents included in the ESR Premium Education Package can be accessed until the end of the calender year. For all other contents please check the information on the course page before registering.

You can check the on-demand availability of each content you purchased/subscribed in your ESR Connect Account under ‘My Courses’.

ESR Connect only accepts credit card payments (Visa/MasterCard). Payments will be executed via SIX Payment Services and require a 3D secure code.

The ESR Premium Education Package can be purchased either with credit card (Visa/MasterCard) or bank transfer. Purchase of an ESR Premium Education Package is handled via the ESR MyUserArea.

Invoices for contents purchased directly on ESR Connect can be found in your personal account under the section ‘My Orders’.

Invoices for the ESR Premium Education Package can be found in the ESR MyUserArea.

Please send your request to [email protected].

All certificates can be found in your personal account under ‘My Certificates’. Certificates prior to ECR 2020 can only be accessed via the ESR MyUserArea.

Please note that certificates on ESR Connect are only stored for a limited amount of time, if you should find a certificate to be missing or not available any more, please contact us at [email protected].

Yes, some contents are only accessible to ESR Members and reduced fees are granted for some contents not included in the ESR Premium Education Package. For details please see the page of the respective content.

The ESR Premium Education Package can be purchased by member and non-members at the same price.

Pleas see our membership page on how to become an ESR Member.

There are several reasons why an ESR membership would benefit you; please see this page to find out more.

Please contact us at [email protected] if you should come across any technical problems.

As a first step we always recommend to refresh the page, clear cookies and browser cache and to log in&out of ESR Connect.

The video player is tested on all common browsers such as Google Chrome, Apple Safari and Mozilla Firefox. Please contact [email protected] if you experience any problems.

Yes, ESR Connect is fully responsive.

Login on ESR Connect, click on your user name in the upper right corner and proceed to “My Certificates“. Please note, that it will take up to two weeks for certificates to be available for download.

Please see our CME page for more details.

In case you have forgotten your password you can reset it here or send your request to [email protected].